WhatsApp - fastest
Buying, licence keys, activation problems, anything urgent. This is the quickest route and the one we watch most closely.
Contact
Talk to a person
No ticket queue. Message us and you will get an answer from someone who knows the product.
Telegram
The same answers as WhatsApp, if Telegram is where you already are. Fine for sending payment screenshots too.
Better for longer explanations, screenshots, invoices and anything you want a written record of.
Helping us help you
What to include
Send these and we can usually answer in one reply instead of four.
Buying
Which payment method suits you, and the name to put on the licence.
Licence transfer
Your key, and whether you still have access to the old computer.
Something broken
What you asked, what happened instead, your Windows version, and a screenshot if you have one.
Please do not send us passwords. Not your Windows password, not your bank login, not your broker password. We will never ask for any of them, and Caelia itself is built not to hold them.
When we reply
Usually within a few hours during the day, Pakistan time. Licence keys after payment are normally out the same day.
Business and bulk
Buying several licences for a team, or needing a proper invoice? Tell us the details you need on it and we will sort it out.
Ask before you buy.
Describe the job you want automated. If Caelia cannot do it, we will say so.